STRENGTHENING ACCOUNTABILITY
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STRENGTHENING ACCOUNTABILITY
Department of Health - February 2003 ... 22 pages Foreword by: David Lammy, Parliamentary Under Secretary of State for Health 'Involving and consulting' has a particular meaning in the context of Section 11. It means discussing with patients and the public their ideas, your plans, their experiences, why services need to change, what they want from services, how to make the best use of resources and so on. It is more about changing attitudes within the NHS and the way the NHS works than laying down rules for procedures. |
CONTENT
About this Policy and Practice Guidance . Executive Summary Introduction . Who is responsible for making sure involvement and consultation takes place What the new duty means for NHS organisations . Strengthening accountability - the NHS working through the voluntary sector . A new planning process . Other statutory consultation requirements . Consultation on changes to NHS organisations Acknowledgements . The Heath and Social Care Act 2001 (Section 11) 0
About this Policy and Practice Guidance . Executive Summary Introduction . Who is responsible for making sure involvement and consultation takes place What the new duty means for NHS organisations . Strengthening accountability - the NHS working through the voluntary sector . A new planning process . Other statutory consultation requirements . Consultation on changes to NHS organisations Acknowledgements . The Heath and Social Care Act 2001 (Section 11) 0
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STRENGTHENING ACCOUNTABILITY
Department of Health - February 2003 ... 160 pages This practice guidance is to help staff address and share the why and the what of patient and public involvement in the context of Section 11 of the Health and Social Care Act ... and why it is important and what it entails. It also addresses the how and the how to questions that are concerned with the implementation of Section 11 of the Health and Social Care Act, 2001. |
CONTENT
Introduction . Baseline assessments - building on existing foundations . the patient and public involvement strategy . The planning process . Working in partnership Managing patient and public involvement and consultation . Planning consultation Overcoming barriers to involvement . Involving staff (paid and non-paid) Involving specific groups the NHS has traditionally found hard to reach . Methods and approaches . Dealing with conflict and handling complaints in the public arena . The new patient and public involvement systems . Glossary . Further reading and useful websites . References
Introduction . Baseline assessments - building on existing foundations . the patient and public involvement strategy . The planning process . Working in partnership Managing patient and public involvement and consultation . Planning consultation Overcoming barriers to involvement . Involving staff (paid and non-paid) Involving specific groups the NHS has traditionally found hard to reach . Methods and approaches . Dealing with conflict and handling complaints in the public arena . The new patient and public involvement systems . Glossary . Further reading and useful websites . References