HEALTHWATCH AND PUBLIC INVOLVEMENT ASSOCIATION
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                                                                COMPLAINTS ...
____________________________________________________________________________________

Patients and the public can complain about any concerns that they have about a doctor.  This is completely separate from Revalidation, although the doctor will be asked to consider all complaints as part of their Annual Appraisal.

Complaints can be made directly to the Practice Manager in a GP practice, or to the Complaints Manager or the Patient Advice and Liaison Service (PALS) in a hospital.  Serious complaints can go directly to the GMC or to the Health Service Ombudsman.  You can also contact your Local Healthwatch for advice.

You can share your experiences with the Care Quality Commission (CQC), to help them decide which GP surgeries they will inspect, and when. 
 

PATIENT ADVICE AND LIAISON SERVICE - PALS
Offers confidential advice, support and information on health-related matters.  PALS provide a point of contact for patients, their families and their carersYou can find officers from PALS in your local hospital.  You can find your nearest PALS office on NHS Choices website 

GENERAL MEDICAL COUNCIL -GMC
Regulating Doctors and ensuring good medical practice.
http://www.gmc-uk.org/about/contacts.asp

​CARE QUALITY COMMISSION - CQC
Tel:   03000 616161
Fax:  03000 616171

Web: www.cqc.org.uk/contact-us

TO THE SITE'S CONTENTS PAGE
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VISIT OUR OTHER WEBSITES:
  • www.healthwatchdevelopment.net
  • www.achcew.org
HEALTHWATCH AND PUBLIC INVOLVEMENT ASSOCIATION
   Formerly: National Association of LINks Members (NALM)
         Tel:       020 8809 6551
               Web:       www.hapia2013.org
              Email:        
hapia2013@aol.com  

      Company Limited by Guarantee   .    Company Registered in England
                   Company No:  06598770    .    Registered Charity No: 1138181
  • WELCOME
    • GDPR Consent Form
    • GDPR 2018
    • Membership
    • The Steering Group
    • Certificate of Incorporation >
      • HAPIA - Objects of Association
    • Join the Steering Group
    • Health Campaigning
    • Healthwatch Development Network
  • COVID MINI BULLETINS
    • COVID-19 NEWS
  • NEWS
    • Archived News >
      • 2020 >
        • January 2020
      • 2019 >
        • November - December 2019
        • October 2019
        • September 2019
        • August 2019
        • July 2019
        • June 2019
        • May 2019
        • April 2019
        • March 2019
        • January - February 2019
      • 2018 >
        • November / December 2018
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      • 2017 >
        • December 2017
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        • July and August 2017
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      • 2016 >
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      • 2015 >
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        • 2014 >
          • December 2014
          • November 2014
          • October 2014
          • August 2014
          • July 2014
          • June 2014
          • May 2014
          • April 2014
          • March 2014
          • February 2014
          • January 2014
  • CONFERENCES / AGM
    • 2018-2019 AGM
    • 2015 - AGM >
      • AGM Photo Gallery
    • 2014 >
      • Conference: Photo Gallery
    • 2013 >
      • December 2013
  • PUBLICATIONS
    • Annual Reports
  • DOCUMENTS
    • DRAFT PoS FOI RESPONSES
    • Duties of Local Authorities
    • ENTER + VIEW /STATUTORY DUTIES
    • Equality, Inclusion and Diversity
    • Healthwatch Legislation
    • Major Policy Documents
    • Patient Led Inspections
    • PPI Groups - Papers
    • Quality Accounts
    • Revalidation
    • Social Science & Medicine Publications
    • Strengthening Accountability - DH