CONFERENCE 2014

2014 CONFERENCE and ANNUAL GENERAL MEETING
Thursday, 30 October 10.00am (Registration) - 4.30pm - FRIENDS HOUSE, LONDON, NW1 2BJ 

The Healthwatch Challenge to Primary Care - 'Beyond Chaos and Complexity'
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Click on the image to download the documents
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HAPIA CONFERENCE REPORT 2014
By:  Catherine Gleeson and Mary Ledgard
26 pages

CONTENT
Steering Group   .   Aims and Objectives of HAPIA   .   Introduction   .   Conference Speakers   .   Summary of Speakers' Presentations   .   Conference Speakers' Biographies

THE CONFERENCE PRESENTATIONS

PRIMARY CARE - BEYOND CHAOS AND COMPLEXITY
Malcolm Alexander, Chair - HAPIA
10 slides

PUTTING PEOPLE BACK INTO THE REFORM OF HEALTH AND SOCIAL CARE
Dr. Marc Bush, Director of Policy + Intelligence, Healthwatch England
6 slides

THE NHS COMPLAINTS SYSTEM
Kevin Holton, Deputy Director of Patient Experience - NHS England
12 slides

THE CRISIS IN GENERAL PRACTICE
Dr.Jackie Applebee, GP, Tower Hamlets, East London
13 slides

APPRECIATIVE INQUIRY - A JOINT INITIATIVE
Miriam Long, Healthwatch Lewisham
15 slides

​EMPOWERING THE COMPLAINANT AND DEVELOPING THE ROLE OF THE OMBUDSMAN
Mick Martin, Managing Director  -  Parliamentary and Health Service Ombudsman
9 slides

    IS PRIMARY CARE SAFE?
    Peter Walsh, Chief Executive - Action Against Medical Accidents (AvMA)
    11 slides

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HEALTHWATCH AND IMMIGRATION REMOVAL CENTRES
Asylum Seekers in Detention Centres
By:  Medical Justice and presented by         Dr. Hilary Pickles and Dr. Kristine Harris
26 pages

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Invitation

Programme

Friends Meeting House - Information

Conference Registration Form

Membership/Renewal Form for Healthwatch or Community Organisation

Membership/Renewal Form for Individual Members

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